Shipping Policy

Return Policy

Eligibility & Process

• You may return most items within 21 days of receipt. 

• To be eligible for a return the item must:

  • be unused, in the same condition as when you received it;

  • be in the original packaging. 

• Sale items or items that are discounted may not be eligible for a refund — only regular-priced items will be refunded. 

• Certain products are explicitly excluded from returns (per their site):

  • Perishable goods (food, flowers, newspapers, magazines)

  • Intimate or sanitary items, hazardous materials, flammable liquids/gases

  • Gift cards, downloadable software, some health/personal care items. 

Refunds & Exchanges

• Once the returned item is received and inspected, an email will be sent to notify you of approval or rejection of refund. 

• If approved, refund will be credited to your original payment method. 

• Exchanges are only available for defective or damaged items — substitutions for size/colour generally are not guaranteed. 

Return Shipping Costs

• You are responsible for return shipping costs. The cost to return items will not be refunded.

• They recommend using a trackable shipping service (especially for items over £70) because they cannot guarantee they’ll receive your return. 

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once they receive the item. 

• If the gift giver had the order shipped to themselves, the refund goes to them.

Statutory Rights

• These terms sit alongside your statutory rights under UK law (for example, the right to return faulty or mis-described goods under the Consumer Rights Act 2015). Their policy cannot over-ride those rights.

• If an item is faulty, you may be entitled to return it beyond the standard timeframe.

Shipping Policy

Dispatch & Delivery:

• Once you place an order, they will process and dispatch from their UK warehouse (they are based at “Hazeldene Farm, Unit 11, Ockham Lane, Cobham KT11 1LW” per their site). 

• Delivery times will depend on your location.

• You should receive confirmation of dispatch and tracking information.

Shipping Costs & Risk:

• The cost of standard shipping (and any express or tracked shipping options) should be clearly stated before you complete your purchase.

• Risk passes to you once the goods are delivered (or in some cases once you or a third-party on your behalf takes possession).

• If you return goods, you should package them well and use a traceable method because you bear the cost and risk of such returns.

International Shipping:

• If they ship internationally, additional import duties, taxes or customs charges may apply and are the buyer’s responsibility.

• Delivery times for international orders will vary.

Changing/Canceling Orders:

• If you wish to cancel or amend your order you should contact us as soon as possible. Once goods are dispatched you may no longer be able to cancel.

• We reserve the right to refuse or cancel an order at their discretion.